Privacy and Cookies Policy
PROCESSING OF PERSONAL DATA
At COOL VINO C2 S.L. We care about the personal data that we process and about the exact compliance with current regulations on the protection of personal data, among others, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / EC and Organic Law 3/2018, of December 5, on Protection is repealed of Personal Data and guarantee of digital rights.
In accordance with this, the following questions regarding the processing of personal data that we carry out at Cool Vino are reported:
Who is responsible for the processing of your personal data?
COOL VINO C2 S.L.
CIF: B88242979
Address: Calle Blasco de Garay 96 6to. left 28003 Madrid
Phone: +34 912 779 760
E-mail: youmakeitcool@coolvino.es
Contact details of the Data Protection Officer
At COOL VINO we have appointed a Data Protection Officer who has the following contact details:
Address: Calle Blasco de Garay 96 6to. left 28003 Madrid
Phone: +34 912 779 760.
E-mail: youmakeitcool@coolvino.es
Principles relating to treatment
In the processing of personal data that is carried out in the same, the principles required by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to to the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE (hereinafter, RGPD) is repealed:
- Principle of legality, loyalty and transparency: The data we collect is processed in a lawful, loyal and transparent manner, with the prior consent of the interested parties when necessary or, where appropriate, for the execution of a contract in which the interested party is a party or for the application upon request. of this of pre-contractual measures, or, if the treatment is necessary for the fulfillment of an applicable legal obligation or for the satisfaction of legitimate interests pursued by the person in charge or by a third party, provided that the interests or rights do not prevail over said interests. and fundamental freedoms of the interested party that require the protection of personal data, in particular when the interested party is a child.
- Principle of purpose limitation: The personal data that we process is used for the purposes indicated in the section "For what purpose do we use your personal data?"
- Data minimization principle: In accordance with this principle, the only personal data that we collect from users are those strictly necessary to manage the purposes described in the section "For what purpose do we use your personal data?"
- Principle of accuracy: the personal data we collect will be kept accurate and, if necessary, updated. For this, in the event of any change in personal data, the user must notify us so that we can make the appropriate update.
- Principle of limitation of the conservation period: the personal data that we process will be kept for the periods indicated in the section "How long will we keep your personal data?"
- Principle of integrity and confidentiality: to respect this principle, personal data will be treated in a way that guarantees adequate security thereof, including protection against unauthorized or illegal treatment and against accidental loss, destruction or damage, applying technical measures and appropriate organizational arrangements.
What categories of personal data do we process?
The categories of data that we process through this website www.coolvino.es and subdomains
https://cool-vino.myshopify.com are:
- Data collected through the contact form: name, surname, address, email, telephone, and comments.
- Data collected through the distribution form: name, surname, email, company, telephone, address and comments.
- Data collected through the purchase form: DNI / NIF, name and surname, postal address, telephone, email, purchases made, bank card.
- Data collected through the Gift Card form: DNI / NIF, name and surname, postal address, telephone, email, purchases made, bank card.
All the personal data that is requested is mandatory, therefore, if the user does not provide any of them, we will not be able to meet their request and, therefore, we will not be able to fulfill the purpose associated with the corresponding form.
For its part, through cookies information is collected on the use made by users of the website, pages visited, origin, geographic location, IP addresses, although said information will be collected in an aggregate way, that is, without identifying the users. You can consult the information about the cookies used in the Cookies policy.
For what purpose do we use your personal data (website users or not)?
Customer data and purchases in online store: For the proper maintenance, development, compliance and control of the contractual relationship with customers, for the management and delivery of the order or purchase they make and the services they demand.
Likewise, we will use the identification and contact data to carry out satisfaction surveys and to send, by electronic or traditional means, technical, operational and / or commercial information of news and commercial information about COOL VINO offers, activities, products and services.
In this sense, to manage in a more efficient, dynamic and operational way and to be able to better control the commercial communications that we send by email, we use Klaviyo, whose use implies the installation by the provider of the aforementioned service in said shipments of devices. to monitor the activity of the recipients, in order to control the opening of the emails and the clicking of the links contained in the emails, and to be able to prepare monitoring reports of the campaigns with the information collected.
Provider data: For the proper maintenance, development, compliance and control of the contractual relationship with our suppliers and the services they provide us.
Personnel data: For maintenance, development, compliance and control of the contractual relationship with our employees, as well as compliance with current regulations on labor, Social Security and Occupational Risk Prevention that may be applicable.
Candidate data: To manage the participation of the interested parties in the personnel selection processes that we carry out.
Data collected through the contact section: To manage and respond to inquiries and requests made by users through the website.
Cool Club data: to manage their membership in the Cool Club, their membership in it and, accordingly, the rights and benefits they have as members, as well as the purchases they make.
Likewise, we will use your identification and contact data to send you, by electronic or traditional means, technical, operational and / or commercial information about offers, promotions, news, activities and other information about COOL VINO products and services.
In this sense, to manage in a more efficient, dynamic and operational way and to be able to better control the commercial communications that we send by email, we use Klaviyo The use of which implies the installation by the provider of the aforementioned service in said shipments of devices to monitor the activity of the recipients, in order to control the opening of the emails and the clicking of the links contained in the emails, and to be able to elaborate with the information collected, campaign monitoring reports.
What is the legitimacy for the processing of your personal data?
Customer data and purchases in online store: The legal basis that legitimizes the processing of your personal data is that it is necessary for the execution of the contract or orders that they place.
Regarding satisfaction surveys and the sending of commercial information, the legal basis that legitimizes the processing of your personal data is that it is necessary for the satisfaction of legitimate interests pursued by COOL VINO as contemplated in article 6.1. f) of the RGPD, based on the provisions of AEPD Report 195/2017. This without prejudice to the possibility that they have to oppose the sending of that commercial information. In this sense, in each communication we send we will offer you the possibility of unsubscribing to stop receiving them.
Provider data: The legal basis that legitimizes the processing of your personal data is that it is necessary for the execution of the existing contract or commercial relationship with the company.
Personnel data: The legal basis that legitimizes the processing of personal data of workers is that it is necessary for the execution of the employment contract that binds the parties.
Candidate data: The legal basis that legitimizes the processing of the personal data of the interested party is the consent they give when providing us with their curriculum vitae to participate in the personnel selection processes that we carry out.
Data collected through the contact section: The legal basis that legitimizes the processing of your personal data is the consent given when contacting us and, therefore, the need for such treatment to attend and respond to the query or request that you make.
Cool Club member data: The legal basis that legitimizes the processing of your personal data is that it is necessary for the execution of the contract to which they are party.
Regarding the satisfaction surveys and the sending of commercial information, the legal basis that legitimizes the processing of your personal data is that it is necessary for the satisfaction of legitimate interests pursued by Cool Vino as contemplated in article 6.1. f) of the RGPD, based on the provisions of AEPD Report 195/2017. This without prejudice to the possibility that they have to oppose the sending of that commercial information. In this sense, in each communication we send we will offer you the possibility of unsubscribing to stop receiving them.
How have we obtained your personal data?
All the personal data that we process is provided to us by the interested parties or their legal representatives.
The personal data that we collect has been collected through the different forms enabled or through the email addresses enabled to establish contact with us.
To which recipients will your personal data be communicated?
The personal data of customers, suppliers and employees will be communicated, where appropriate, to the tax administration for compliance with legal and tax obligations, as well as to the financial entity (s) through which COOL (s) VINO manages the collections (in the case of customers) and payments (in the case of suppliers and employees).
The personal data of clients, suppliers, employees and candidates may be communicated between COOL VINO companies (indicated in the initial section of this privacy policy) for internal administrative purposes.
Likewise, for some issues we use third-party services, who act as data managers, with whom we have signed the corresponding data processing contract in accordance with the provisions of article 28.3 of the RGPD.
Transfers of personal data to third countries
To manage in a more efficient, dynamic and operational way and to be able to better control the commercial communications that we send by email, we use Klaviyo, a platform, a company that also acts as the data controller and that, despite being outside the European Union and the European Economic Area, the international transfer of data that involves its use also has the appropriate guarantees contemplated in article 46.2 c) of the General Data Protection Regulation (standard contractual clauses adopted by the European Commission).
Klaviyo data protection addendum
It is reported that the use of this platform implies the installation by the provider of the aforementioned service in said shipments of devices to monitor the activity of the recipients, in order to control the opening of the emails and the clicking of the links contained in e-mails, and to be able to prepare follow-up reports of the campaigns with the information collected.
How long will we keep your personal data?
Customer data, purchases in online store and suppliers: Your personal data will be kept during the validity of the corresponding contractual relationship and, once it has ended, during the limitation periods of responsibilities established by the applicable legal provisions.
Regarding the sending of commercial information to clients, we will keep their identification and contact data until the moment they express their refusal to continue receiving it. In this sense, in each communication we send we will offer you the possibility of unsubscribing to stop receiving them.
Personnel data: The personal data of the employees will be kept during the validity of the contractual employment relationship and, once it has ended, during the limitation periods of responsibilities established by the legal provisions that result from application.
Candidate data: The personal data of the candidates will be kept for a maximum period of two years.
Data collected through the contact section: The personal data that users provide us when contacting us will be kept only during the management of the request that you make to us in such a way that, once its processing is completed, it will be deleted.
Cool Club member data: We will keep your personal data during your membership of the Cool Club and, subsequently, for the periods necessary to comply with legal obligations.
However, regarding the sending of commercial information, your personal identification and contact data will be kept as long as you do not express your refusal to continue receiving it. In this sense, in each communication we send we will offer you the possibility of unsubscribing to stop receiving them.
User data of our profiles on social networks: The terms of conservation of the personal data of our followers in social networks depend on the policies of each social network, although we will only treat them until they stop following us.
What are your rights when you provide us with your personal data?
- Right to request access to your personal data: In order to know and verify the legality of the treatment, you can ask us at any time to confirm whether COOL VINO is treating your personal data and, in this case, we will inform you, among other questions, about what data we are treating, its purpose. , origin of the data, expected period of conservation of the data and, where appropriate, recipients or categories of recipients.
- Right to request rectification: You may ask us to rectify personal data that are inaccurate or that we complete those that are incomplete, including through an additional statement. In this case, you must indicate in your request what data you refer to and the correction to be made, and should accompany, where appropriate, the supporting documentation for the inaccuracy or incompleteness of the data being processed.
- Right to request your deletion ("right to be forgotten"): You can ask us that your personal data be deleted and stop being processed if they are no longer necessary for the purposes for which they were collected or otherwise processed, withdraw your consent, have been treated illegally or must be deleted for the fulfillment of a legal obligation.
- Right to request the limitation of the processing of your personal data: In this case, COOL VINO will only keep your personal data for the formulation, exercise or defense of claims, or with a view to protecting the rights of another natural or legal person or for reasons of important public interest.
- Right to the portability of your personal data: You can request that we deliver your personal data, to you or to another person in charge that you indicate to us, in a structured, commonly used and machine-readable format.
- Right to object to treatment: COOL VINO will stop treating your personal data in the way you indicate, unless we have to continue treating them for compelling legitimate reasons or for the formulation, exercise or defense of possible claims.
How to exercise your data protection rights: To exercise your rights, you must send us a written request addressed to COOL VINO, indicating the company before which you exercise your right, at Calle Blasco de Garay 96 6to izq. or by sending an email to youmakeitcool@coolvino.es, accompanying in any case a photocopy of your ID.
COOL VINO will respond to all requests within the terms and conditions required by current regulations on the protection of personal data.
How to file a claim with the Spanish Data Protection Agency: If you consider that we have not adequately processed your personal data or that we have not duly attended to the exercise of your data protection rights, you can file a claim with the Spanish Data Protection Agency, either through its electronic headquarters or at his home, at calle Jorge Juan, nº 6, CP 28001 of Madrid.
More information on data protection rights and claims before the Control Authority at www.aepd.es.
Security
In accordance with the provisions of article 32 of the RGPD, COOL VINO has adopted the appropriate technical and organizational measures to guarantee a level of security appropriate to the risk.
In order to assess the adequacy of the level of security, the risks posed by data processing have been particularly taken into account, in particular as a consequence of the destruction, loss or accidental or illegal alteration of personal data transmitted, stored or otherwise processed. , or the communication or unauthorized access to said data.
Duty of secrecy
COOL VINO has adopted measures to guarantee that any person who acts under their respective authority and has access to the personal data that users provide us, can only process them following instructions from the company, and must also keep the corresponding professional secrecy about them, which it will have an indefinite duration.
To this end, our employees have signed a confidentiality and duty of secrecy document regarding the information and personal data that they deal with during the existing employment relationship with the company.
Use of the website by minors
We ask users to read the policies on the use of the website by minors that we have published in the "Legal Notice" of our website.
Social media
Profiles in social networks: COOL VINO has profiles on some of the main social networks that currently exist, in such a way that a processing of personal data of our followers, of people who appear in the publications we make (for example, photographs) and of people who send us private messages.
Data processing and purpose: The data processing that COOL VINO will carry out are limited and conditioned to the policies and functionalities of each social network.
When a user becomes our follower in a social network, they authorize their personal data to be used only within the scope of the corresponding social network for the management of our page or profile and the communications that we maintain bi-directionally with our followers through of the chat, messages or other means of communication that the Social Network allows currently and in the future. This implies that we will have access to the information on your profile that appears in the comment, for example and without limitation, to your username, image (in case the user has placed a photograph on their profile), and comments made. .
We also want to inform that, when a user becomes our follower, the news we publish may also appear on their wall and that, if they make comments on ours, both their comment and the name of their profile will be accessible by other followers. , if applicable, the photograph you have in it. In any case, it is the user's responsibility to use the Social Network.
We will not use the personal data of the users for purposes other than those indicated in previous paragraphs or to send them information through a different environment of the social network.
Unless the interested party gives their consent or requests it to meet any request that they make, we will not extract their personal data from the environment of the social network.
Data protection rights: Regarding the rights of access, rectification or deletion, limitation of treatment, opposition and portability of your personal data, we can only act according to the possibilities that each social network allows for this purpose. COOL VINO will provide all possible help to the interested party so that they can exercise the aforementioned rights.
In any case, any of our followers may unsubscribe from our page or profile at any time so that we would no longer have access to their personal data, although the social network may retain the comments that they have previously made on our wall.
In any case, it is the user's responsibility to use the Social Network, so COOL VINO does not assume any type of responsibility in this regard.
COOKIES
On the website of COOL VINO C2 S.L. Cookies are used to facilitate the relationship between visitors and the content of the company, and to allow the compilation of statistics on the visits it receives.
In compliance with Directive 2009/136 / CE, it develops in our set of laws in section 2, art. 22 of the Law on Services of the Information Society, following the guidelines approved by the Spanish Agency for Data Protection, we proceed to inform you in detail about its use on the website of COOL VINO C2 S.L.
Cookies are small data files that are recorded in the browser used by visitors to the COOL VINO C2 S.L. website, so the server registers the visit of that user later when they access its content again. This information does not reveal your identity, or your personal data, or access to the content stored on this device, but it allows the COOL VINO C2 S.L. identify the user as a specific user who previously visited your website, viewed specific pages, etc., and also allows you to record your personal preferences and technical information, such as the number of visits or the exact pages visited.
The purpose of cookies is to provide the user with faster access to the chosen services.
If visitors do not want cookies to be registered in their browser or receive information each time a cookie requires installation, they can configure their browsing options. Most browsers allow the management of cookies in 3 different ways:
- always reject all cookies
- the browser will ask the user to install cookies
- always accept all cookies
The visitor's browser may also include the possibility of choosing in detail which cookies they want to be installed on their computer. Specifically, the user may accept any of the following options:
- reject cookies from certain domains
- reject third-party cookies
- accept cookies as non-persistent (they will be deleted when the browser is closed)
- allow the server to create cookies for a different domain
To allow, know, block or eliminate the cookies installed on the equipment, the user can do so by configuring the options of their browser.
You can find more information on how to configure the most used browsers in the following places:
- Internet Explorer: Settings> Internet Options> Privacy> Settings. (For more information, consult Microsoft support or browser help)
- Firefox: Settings> Options> Privacy> History> Custom settings. (For more information, consult Mozilla support or browser help)
- Chrome: Settings> Show advanced options> Privacy> Content settings. (For more information, consult Google support or browser help)
- Safari: Preferences> Security. (For more information, consult Apple support or browser help)